Shipping policy

We aim to provide a seamless shopping experience with reliable, efficient, and timely delivery to all our valued customers. Please review our comprehensive shipping policy below to understand our practices, terms, and guidelines.

1. Shipping Costs

   - Standard Shipping: We offer standard shipping across Pakistan at a flat rate of 180 PKR per order.
   - Express Shipping: Currently, express shipping is not available, but we are working to offer it in the near future.
   
2. Processing Time

   - Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. We will notify you when your order has been shipped.
   - Pre-orders & Back-orders: For items listed as pre-orders or back-orders, please allow extra time for processing as noted on the product page.

3. Delivery Timeline

   - Within Punjab: Estimated delivery time is 3-4 business days from the date of shipping.
   - Outside Punjab: Orders are expected to arrive within up to 7 business days from the date of shipping, depending on the distance and local postal service availability.
   - General Delivery Timeline: For most locations within Pakistan, orders are typically delivered within 3-6 business days after dispatch.

   Please note that delivery times may vary due to unforeseen circumstances such as public holidays, weather conditions, or logistical issues.

4. Shipping Restrictions

   - P.O. Boxes: We do not ship to P.O. boxes. A valid physical address is required for all deliveries.
   - Remote Areas: Some remote areas may experience extended delivery timelines. In such cases, we will keep you updated on the expected delivery time.

5. Order Tracking

   - Once your order has shipped, you will receive a confirmation email with tracking details. Use this tracking link to monitor the status of your order.
   - In the rare event of a delay, our customer service team will proactively reach out to update you on your delivery status.

6. Failed Delivery Attempts

   - If delivery is attempted and the recipient is unavailable, our shipping partner may attempt to redeliver. In some cases, they may hold the package at a nearby facility for collection.
   - Unclaimed packages returned to us may incur additional charges for re-delivery.

7. International Shipping

   - Currently, we only ship within Pakistan. We plan to expand our services internationally soon and will update our policy accordingly.

8. Customs, Duties & Taxes

   - All orders shipped within Pakistan are subject to local VAT and applicable taxes. Customers are responsible for any additional taxes or customs duties imposed by their region.

9. Lost or Damaged Packages

   - We ensure secure packaging for all orders. In the unlikely event that your order is lost or damaged during shipping, please contact us immediately.
   - Damaged orders should be reported within 24 hours of receipt with photos as proof for replacement or reimbursement evaluation.

10. Customer Service & Support

   - Our customer support team is here to help with any shipping inquiries or concerns. Please reach out to us at [Your Email/Contact Number] or visit www.perennialpicks.com for assistance.

Note: By placing an order with Perennial Picks, you agree to comply with this shipping policy. Please reach out if you have any questions, and thank you for choosing Perennial Picks for your shopping needs!